The “Mitsuko Shirai & Michael Gees –Liedduo Recital–,” originally scheduled for Aug 15 (Fri) as part of the 2025 Seiji Ozawa Matsumoto Festival, has been canceled due to Ms. Shirai’s health condition. Full refunds will be issued to all ticket holders.
【Performance Eligible for Refund】
Mitsuko Shirai & Michael Gees –Liedduo Recital–
Date: Aug. 15, 2025 (Fri) 19:00
Venue: The Harmony Hall
【How to Request a Refund】
The refund procedure may vary depending on where you purchased your ticket, how you received it, and whether you have already received it. Please check the refund method that applies to your situation and proceed accordingly.
Refund Period::From Aug. 8 (Fri), 2025 at 10:00 AM to Sep. 30 (Tue), 2025 at 11:59 PM (JST)(For mail-in requests, documents must arrive by this date.)
We kindly ask that you complete the refund process as early as possible within the designated period.
1 Customers who purchased tickets via the OMF Web Ticket system
2 Customers who purchased tickets at The Harmony Hall
3 Customers who purchased tickets via Ticket Pia
4 Customers who purchased tickets via e+ (ePlus)
5 Customers who purchased tickets via Lawson Ticket
1 Customers who purchased tickets via the OMF Web Ticket system
①Customers who paid by credit card (excluding those who have already collected their tickets at 7-Eleven)
Refund method: Refunds will be automatically processed to the credit card used for payment (no action is required from the customer).
Refund coverage: Ticket price, handling fees, and shipping fees
Refund period: Refunds will be processed as soon as preparations are complete.
②Customers who collected their tickets at 7-Eleven
Refund method: In-person at the 7-Eleven store where the ticket was issued
・Please bring your ticket to the 7-Eleven location where it was issued during the refund period. The store name can be found in the lower left corner of your ticket.
・If it is difficult to visit the store where the ticket was issued, please contact the OMF Festival Office.
Refund coverage: Ticket price, handling fees, and shipping fees
Refund period: Aug. 8, 2025 (Fri) – Sep. 30, 2025 (Tue) [Tickets must be brought in within this period]
2 Customers who purchased tickets at The Harmony Hall
Refund method: You will be contacted individually by The Harmony Hall
Refund coverage: Ticket price only
Refund period: Aug. 6 (Wed), 2025 – Aug. 31 (Sun), 2025 | 9:00 AM – 5:00 PM (in person only)
Contact The Harmony Hall ☎︎0263-47-2004
3 Customers who purchased tickets via Ticket Pia
Refund method:
The refund method depends on how you received and paid for your tickets.
Please refer to the following page for details:
https://t.pia.jp/guide/refund.jsp
Refund coverage: Ticket price and various handling fees (*payment processing fees are not refundable)
Refund period: Aug. 8 (Fri), 2025, 10:00 AM – Sep. 30 (Tue), 2025, 11:59 PM
Contact: Ticket Pia https://t.pia.jp/guide/refund.jsp
4 Customers who purchased tickets via e+ (ePlus)
Refund method:
Refund procedures vary depending on how you received and paid for your tickets.
Please check the following page and follow the instructions based on your situation:
https://eplus.jp/refund1/
Follow the guided questions to check the appropriate refund method for your situation.
Refund coverage: Ticket price and handling fees (*Bank transfer fees for convenience store/ATM/Pay-easy payments are not refundable)
Refund period: Aug. 8 (Fri), 2025, 10:00 AM – Sep. 30 (Tue), 2025, 11:59 PM (*Mail refunds must be received by this date)
Contact: e+ (ePlus) https://eplus.jp/qa/
5 Customers who purchased tickets via Lawson Ticket
Refund method:
Please take your ticket and any handling fee vouchers to a Lawson or Ministop store and complete the refund process using the Loppi machine.
For details, visit: https://l-tike.com/repayment/
※ If you selected “Store Pickup” and have paid but not yet collected your ticket, you must collect it before applying for a refund. Refunds cannot be processed without the ticket.
Refund coverage: Ticket price and handling fees (*payment processing fees are not refundable)
Refund period: Aug. 8 (Fri), 2025, 10:00 AM – Sep. 30 (Tue), 2025, 11:59 PM
Contact: Lawson Ticket https://faq.l-tike.com/
General Inquiries
Seiji Ozawa Matsumoto Festival Executive Committee
TEL:0263-39-0001
Email: omf@city.matsumoto.lg.jp